TIMBERLINE LODGE
TIMBERLINE LODGE

COVID-19 ANNOUNCEMENTS AND FAQ

CORONAVIRUS UPDATES

Timberline is extending its winter season through Sunday May 31 for all season pass holders and ticket holders. Scroll down for more info.

Before coming to Timberline all skiers and riders must make an online reservation. If you arrive at Timberline without a reservation, even if you have a season pass or pre-paid product, you will not be allowed access. The online reservation process includes a Covid questionnaire. Every adult and minor in your party is required to make a reservation and complete the questionnaire. Scroll down for more information.

MAY 26th RESERVATIONS ARE SOLD OUT
RESERVATIONS GO LIVE AT 2PM EACH DAY

MAKE RESERVATION

if you have one of these valid products: any Timberline Season Pass product including Flex, Weekday & Parenthood Passes, Timberline Spring Pass, Any Fusion Season Pass Product, Subaru Fusion Season Pass, Elite Pass, Print-at-Home Ticket, Powder Alliance Benefit, Cyber Monday or Black Friday Ticket, Club 2000, or any other valid prepaid Timberline lift ticket product.
You will need your season pass or ticket number in order to complete the form (Spring Passholders simply enter "spring").
DO NOT FORGET to bring your pass or ticket and ID to present with your reservation at the Check Point.

MAKE RESERVATION

if you DO NOT have a valid season pass or pre-paid lift ticket.
You will purchase your lift ticket at Timberline - no cash please. There will be no online transactions for lift tickets.

READ - IMPORTANT INSTRUCTIONS - READ

1. GET A CONFIRMED RESERVATION HERE if you have a season pass or other prepaid ticket, or HERE if you will need to purchase a lift ticket upon arrival

2. BRING YOUR RESERVATION TO TIMBERLINE AND PRESENT AT CUSTOMER ROAD CHECK POINT.

3. FOLLOW CHECK POINT ATTENDANT'S INSTRUCTIONS FOR PARKING AND/OR LIFT TICKET PURCHASE


FAQ & UPDATES
TIMBERLINE LODGE
TIMBERLINE SEASON EXTENDED

Timberline is extending its winter season through Sunday May 31. We would like to say thank you to our customers for hanging in there during the unexpected, mandated, and unprecedented ski area closure and re-opening.

The extension is good for any Timberline Season Pass product including Flex, Weekday & Parenthood Passes, Timberline Spring Pass, Any Fusion Season Pass Product, Subaru Fusion Season Pass, Elite Pass, Print-at-Home Ticket, Powder Alliance Benefit, Cyber Monday or Black Friday Ticket, Club 2000, or any other valid prepaid Timberline lift ticket product. Daily lift tickets are also available for purchase. The 2019/2020 Season Pass Credit program is also still in effect.

Before coming to Timberline all skiers and riders must make an online reservation. If you arrive at Timberline without a reservation, even if you have a season pass or pre-paid product, you will not be allowed access. The online reservation process includes a Covid questionnaire. Every adult and minor in your party is required to make a reservation and complete the questionnaire.

As the season wraps up, we would like to reflect on the importance of empathy, kindness and positivity. It has been a difficult time for everyone, both on and off the mountain. We look forward to seeing you for some great spring conditions and a brighter skiing and riding future for all of us. Please stay happy and well.

TIMBERLINE REOPENS
Updated 5/15: Timberline to Re-open Ski Area May 15th

Positivity, supporting each other and working for the greater good are at Timberline’s core. Timberline was born from the Great Depression as a response and need to heal: creating jobs, mending communities and bringing back a sense of purpose to a fractured society. It is with this ethos of creation, healing and purpose that we move forward with a limited ski area re-opening and modified hotel operations.

Timberline would like to welcome our guests back and say thank you to loyal pass holders, skiers and riders with a genuine intention to deliberately and responsibly offer much needed relief through outdoor recreation.

Guidelines for All Visitors:

  • Do not visit if you do not intend to follow these guidelines
  • Only visit with members of your household
  • Complete a Covid questionnaire provided online for skiers or at front desk for hotel guests
  • Wear a cloth face masks at all times indoors and when unable to maintain physical distancing outdoors
  • Comply with monitoring and enforcement of Covid prevention protocols throughout the resort, including current physical distancing requirement of 6’
  • Continue to practice exceptional hygiene
  • Wash hands frequently with soap and water
  • Use hand sanitizer when you cannot wash your hands
  • Report any confirmed COVID-19 exposure
  • Immediately notify Timberline Management if you begin to experience flu-like symptoms or test positive for COVID-19 after leaving our facility
  • Voice concerns, ask questions and seek clarification when necessary
  • Any Guest who does not strictly adhere to the guidelines will be subject to disciplinary action, up to and including suspension of their day ticket, Season Pass, or issuance of a Notice of Exclusion / Trespass.

Ski Area Guests:

Before coming to Timberline all skiers and riders will need to make a mandatory online reservation. This includes but is not limited to Timberline Pass Holders, Fusion Pass Holders, Subaru Pass Holders, pre-paid lift tickets, Cyber-Monday lift tickets, Black Friday lift tickets, etc. If you arrive at Timberline without an online reservation, even if you have a season pass or a pre-paid product you will not be allowed access. The online reservation process includes a Covid questionnaire.

During this initial phase of re-opening, ski area capacity will be limited by a daily reservation allotment. Reservations can be made at 2pm each day for next day operations on a first-come-first-served basis to everyone. It is our view that the best and quickest path to success is to service our customers who are day trippers to Timberline as well as those with passes and pre-paid tickets. Operations may be limited or modified at any time in response to changing circumstances. There will be absolutely no refunds or rain checks.

Upon your arrival at Timberline, there will be a mandatory Check Point stop. Please do not arrive at the Check Point before 8am. A Timberline representative will confirm your reservation, provide ski area access instructions and dashboard display documentation, and then direct you to the main parking lot.

A Timberline parking attendant will help with all parking. Please note, parking will not be allowed in the “shop” lot or “crescent”.

Lift lines will be managed with 6’ social distancing. Skiers and riders will be required to wear glasses or goggles, masks and gloves. You may ride the chairlifts with those you came with, ride single or ride double on opposite sides of the chair. It will be the guests’ responsibility to ride the chairlift however they feel comfortable. Simply notify the lift attendant of your intentions and Timberline will accommodate.

For the initial opening, there will be no terrain parks.

In order to minimize injuries and incidents, Timberline recommends only skilled skiers and riders visit. It is imperative guests ski and ride safely. Enjoy the ski area, but this is the time for restraint. Please be conservative and practice good judgment. We thank you in advance for respecting the responsibilities and operational parameters of our dedicated ski patrol and first responders. Visitors presenting flu-like symptoms will be treated in an emergency only.

Wy’East Day Lodge Limited Operations

OUTLET

STATUS

MORE INFO

Restrooms

Open

With metered access

Y’Bar

Open

Takeout only

Wy’East Café

Open

Takeout only

Wy’East Retail Store

Open

With metered access

Rental Shop

Open

With metered access

Repair Shop

Open

Outside access only

General Day Lodge Inside Seating

Closed

There will be no seating available. We ask customers to return to their vehicles for lunch.


Back Country Visitors:

Back Country visitors will not need to make an online reservation to access the National Forest via the Timberline road or parking lot. Upon your arrival at Timberline, there will be a mandatory Check Point stop. At this time, overnight camping is not permitted in Timberline parking lots. A Timberline representative will direct you to the Salmon River parking lot. We ask that you self-regulate responsibly and do not gather in groups.

Uphill traffic will not be allowed in the active part of the Timberline Ski Area and is only permitted on the climbers route, located on the east side of the Timberline permit area, accessed from the Salmon River parking lot.

Timberline is operating the ski area and hotel with a very measured and cautious approach. We would hope that uphill traffic visitors practice similar measures with their mindsets and activities.

Please note, you are accessing and using this terrain under the jurisdiction of the US Forest Service.

Hotel Guests:

The historic Timberline Lodge will be open to overnight guests only. Room availability will be limited and advance reservations are required. Please call (503) 272-3410 to make reservations for May or BOOK ONLINE for summer (online reservations for May are disabled so we can manage limited occupancy). Each hotel reservation includes a ski area reservation (one per person). Upon arrival, guests will be asked to complete a Covid questionnaire. Cloth face masks are required.When you get to Timberline, there will be a mandatory Check Point stop. Please do not arrive at the Check Point before 8am. A Timberline representative will confirm your reservation, provide dashboard display documentation, and then direct you to the hotel parking lot.

When checking in at the hotel front desk, all guests will be issued hotel ID with lanyard, that must be worn at all times.

Hotel capacity has been determined by our ability to effectively manage Covid protocols and response. Guests can expect enhanced cleaning standards throughout the hotel, including guest rooms, meeting spaces, common areas, and back-of-house spaces. Cleaning products are in accordance with CDC guidelines. Guests will need to restrict gatherings in open areas such as the Head House and back patio. All current social distancing practices are in place with the goal of reducing person-to-person contact.

The Cascade Dining Room is open for take out food only. Guest will be asked to dine in their rooms or in open spaces that satisfy distancing requirements including being in groups of 10 or less. The Gallery retail store will be open.

Hotel Operations

OUTLET

STATUS

MORE INFO

Limited Rooms Available

Open

Reservations required, hotel is only open to overnight guests

Cascade Dining Room

Open

Takeout menu available for overnight guests only

Ram’s Head Bar

Closed

Blue Ox Bar

Closed

Gallery Gift Shop

Open

With metered access

Pool

Closed

Hot Tub

Closed

Sauna

Closed

Back Patio

Open

Restricted gatherings


Timberline is a responsible part of the community and doing the right thing is at our foundation. Please count on us to do that. We are counting on you to do your part. Thank you for your cooperation and we look forward to seeing you.

TIMBERLINE LODGE
FREQUENTLY ASKED QUESTIONS

As the impact of COVID -19 accelerates, we understand there are many questions and concerns from our customers and employees. With that in mind, we have provided a list of FREQUENTLY ASKED QUESTIONS to address the most common concerns. All of Timberline's regular updates are also listed below.

FAQ - UPDATED 4/27/2020

Can I get a refund on my season pass and/or lift tickets?
As this year’s operations were unexpectedly cut short, Timberline is offering a Season Pass Credit to help everyone begin planning for and dreaming about hitting the slopes again. For details, please visit http://www.timberlinelodge.com/mountain/season-passes

Is the hotel open? Developed recreation sites in the Mt. Hood National Forest are temporarily closed. In an effort to preserve, secure and maintain the National Historic Landmark, the hotel at Timberline will remain open with a very limited number of rooms available. The Cascade Dining Room will be open for take out orders only. We recommend everyone avoid unnecessary travel, stay home and stay well.

When will the ski area resume operations? On Friday, May 15th, Timberline will re-open the ski area with limited operations. See above for more info.

Can I cancel or postpone my ski or snowboard lessons? Ski School customers with reservations next week can reschedule for a future date or get a refund.

Can I cancel or postpone my room reservation? Hotel customers can be rebooked or refunded depending on their desire and situation. Email or call 503-272-3410

Can I cancel or postpone my conference, wedding, or event? In the event you believe it is not safe for you to travel or stay at Timberline Lodge due to the novel coronavirus outbreak, we would be happy to find a future date for your event. If a future date is not possible, we will issue a refund. Email or call 503-272-3251

What measures are you taking to prevent the spread of Covid -19? As this situation continues to evolve we will closely monitor guidance from the CDC as well as our state and local health officials. We will continue to implement and update health protocols and rely on their recommendations to inform ongoing decisions.

Is the Timberline Resort Shuttle still running between Government Camp and Timberline? It is canceled until further notice.

Is the Mt. Hood Express still running to Timberline? It is canceled until further notice.

Is Summit Ski Area open? Summit is closed until further notice.

Are any of Timberline’s restaurants open? The Cascade Dining Room is open for take out.

Is the Mt. Hood Brewing Co. brewpub in Government Camp open? The brewpub is open for take out. Please call 503-272-3172 to place orders.

Is Mt. Hood Brewing Co. Tilikum Station in Portland open? It is open for takeout only, offering their full menu plus cans and bottles of beer. Call 971-302-7296 to order. VIEW MENU

What is Timberline doing for its employees? In recent days, regardless of challenges, Timberline employees made exemplary efforts in their duties with admirable attitudes. To help minimize adverse personal disruption, employees will be paid to stay home through March 22.

TIMBERLINE LODGE
REGULAR UPDATES

Timberline is committed to managing this situation with care for the well-being of our guests, employees and community. We are continually consulting health experts and government officials to help inform our decisions.

MARCH 17, 2020 at 4:25pm

Dear Timberline Guests, Skiers and Snowboarders,

Since our last update, the COVID-19 impact has continued to accelerate.

Winter recreation, including skiing and snowboarding, is undoubtedly a wonderful activity for not only our physical health but also improving psychology surrounding difficult circumstances. We know you share in our sentiment that opening the slopes would be the escape many are looking for. We will get there, but today, it does not look prudent to reopen the ski area by the previously mentioned date of Monday, March 23.

In recent days, regardless of challenges, Timberline employees made exemplary efforts in their duties with admirable attitudes. To help minimize adverse personal disruption, employees will be paid to stay home through March 22.

Timberline is fortunate to have the longest ski season in North America. As such, pass privileges will be added to the end of the winter/spring season. At this time, there are no details on when skiing and snowboarding can resume, but when the time is right, we will give you the best we have. As we are confident in reopening with extended days, no refunds will be given on any pass or lift ticket product at this time.

For when re-opening seems right, we have developed different operational scenarios. In order to implement proper social distancing measures, we are leaning toward a limited services model. Simply put, this would mean the ski lifts are running but the Wy’East Day Lodge is closed. There would be Ski Patrol services, bathroom facilities, and lift tickets being sold at outside ticket windows. While nothing is finalized, this seems like the option providing the best guest experience while promoting exercise, outdoor recreation, and healthy environments.

Stay tuned here and on social media for updates. We at Timberline hope you stay well and active.

Jeff Kohnstamm
President / Area Operator
Timberline Lodge & Ski Area

Please read below for other updates.

MARCH 17, 2020 at 2:00pm

Most of Timberline’s food and beverage outlets are now closed to prevent the spread of the novel coronavirus. The Cascade Dining Room will remain open for overnight hotel guests only serving breakfast, lunch, and dinner. Mt. Hood Brewing Co. Tilikum Station in Portland is open for pizza and beverage takeout.

Please read below for other updates.

MARCH 15, 2020

Dear Timberline Guests, Skiers and Snowboarders,

We have made the very difficult decision to suspend Timberline Ski Area Operations until March 23rd.

As the coronavirus COVID-19 situation evolves, RLK and Company is pausing operations to evaluate options and protocols for the remainder of the 2019/2020 ski season.

All ski operations will cease and the Wy’East Day Lodge will close today, Sunday March 15th, 4:00pm. We will monitor and reassess during the coming week with the intention of resuming ski operations Monday March 23rd.

The Hotel, including the Cascade Dining Room, Ram’s Head Bar, and Wy’East Gallery remain open. We encourage anyone who is showing flu like symptoms to remain at home. Hotel customers can be rebooked or refunded depending on their desire and situation.

Timberline season pass customers can expect days added to the end of this season.

Ski School customers with reservations next week can reschedule for a future date or get a refund.

There will undoubtedly be many unforeseen customer requests and special circumstances. We will have staff available and responsive to email and phone communications in the coming days. Please stay healthy and calm. Timberline is proud of our great team we will come together for the best possible outcome.

This is truly an unprecedented situation and a very difficult time. We will get through it and we will be better for it.

Sincerely,

Jeff Kohnstamm
President/Area Operator

MARCH 14, 2020

The health and safety of Timberline guests and employees has always been our highest priority. While the novel coronavirus (COVID-19) situation continues to evolve we have implemented measures to reduce risk and promote social distancing as the resort continues to operate. We have teams meeting daily to evaluate and update procedures and practices.
Hotel Guests: email or call 503-272-3410

  • Restaurant seating has been reconfigured and reduced to allow for more space between dining guests. The buffets in the Cascade Dining Room have been replaced with plated service. Because of their tight nature and general popularity, Phlox Point Cabin and the Blue Ox are closed until further notice.
  • For now, Timberline Resort Shuttles have been canceled. An update for the remainder of the season will be released soon.
  • Ski area events are canceled through April, including the USO Demo and Sisters in Action Sports Day.
  • Customers have the option to form their own groupings on chairlifts and queues are reworked to promote space while waiting to load.
  • We have increased the frequency and rigor of sanitizing throughout the resort. Timberline staff members have been trained on proper hand-washing and sanitizing techniques, all public surfaces are sanitized multiple times throughout the day, and hand-sanitizing stations are in place in public areas.
  • Employees and guests are encouraged to maintain personal hygiene, modify personal greetings, and minimize personal contact. If you are sick, please stay home.
  • In the event you believe it is not safe for you to travel or stay at Timberline Lodge due to the novel coronavirus outbreak, we would be happy to find a future date for your visit. If a future date is not possible, we are waiving our 7-day cancellation policy.

Groups & Conferences: email or call 503-272-3251

PR and all other inquiries: email or call 503-272-3345

As this situation continues to evolve we will closely monitor guidance from the CDC as well as our state and local health officials, and will continue to rely on their recommendations to inform our decisions. Timberline is a wonderful place to get outside, enjoy winter recreation, disconnect from difficult times and promote general well-being.

Thank you.

ORIGINAL MESSAGE
MARCH 12, 2020

As the novel coronavirus (COVID-19) continues to spread, the health and safety of Timberline guests and employees is our highest priority.

Due to Governor Kate Brown’s measures prohibiting large gatherings, Timberline will be releasing an updated event schedule and evaluating gatherings in crowded areas. Otherwise, spring skiing conditions are great and the resort is open and operating normally.

In response to safety measures recommended by health officials, Timberline has increased the frequency and rigor of sanitizing throughout the resort. Timberline staff members have been trained on proper hand-washing and sanitizing techniques, all public surfaces are sanitized multiple times throughout the day, and hand-sanitizing stations are in place in public areas.

As this situation continues to evolve we will closely monitor guidance from the CDC as well as our state and local health officials, and will continue to rely on their recommendations to inform our decisions.

In the event you believe it is not safe for you to travel or stay at Timberline Lodge due to the novel coronavirus outbreak, we would be happy to find a future date for your visit. If a future date is not possible, we are waiving our 7-day cancellation policy.

Hotel Guests: email or call 503-272-3410

Groups & Conferences: email or call 503-272-3251

PR and all other inquiries: email or call 503-272-3345

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Timberline Lodge hotel rooms may be booked for one night. The Lodge at Government Camp Condos require a minimum of two nights.

(12 & under)
Or contact us at: 1-800-547-1406
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