TIMBERLINE CORONAVIRUS UPDATES
TIMBERLINE CORONAVIRUS UPDATES

ANNOUNCEMENTS AND FAQ

HEALTH AND RESPONSIBILITY UPDATES

TUESDAY SEPT. 22, 2020: TIMBERLINE LODGE IS OPEN, Guests are welcome to visit the historic lodge for overnight stays and dining. However, the Mt. Hood Natl. Forest remains closed to all recreation and access, including but not limited to developed and dispersed camping, all trail systems, hiking, biking, walking, etc. until further notice. Thank you.

During this pandemic we continue to witness real heroes - our frontline healthcare workers and first responders who do their jobs every day in service to others. We salute them. Timberline is about people. And now, in addition to addressing this pandemic, we stand in solidarity with communities that are voicing their anguish over systemic racism and we stand in firm support of confronting injustice. We believe that we are at our best when we open our hearts to others and strive to be better as individuals, as a company, a community, and as a nation. We are actively listening. We stand for justice. We will always be here for the public.

REGULAR UPDATES

As we responsibly work though these challenging times, mountain operations, including but not limited to ski area, bike park, hotel, F&B and retail may be limited or modified at any time in response to changing circumstances. We will do our best to accurately report changes and updates as quickly as possible. We would like to sincerely thank our customers and employees for promoting and practicing safe social distancing while making healthy choices. The open spaces and fresh air on Mt. Hood are a responsible choice for outdoor recreation and experiences. Thank you.

UPDATE: SUNDAY, AUGUST 30

  • Friday morning, August 28 - Timberline Mountain Operations employee is identified as a close-contact (housemate) of Day Lodge employee who tested positive for Covid on same day. Mtn. Operations employee is instructed to stay home and quarantine.
  • Friday afternoon, August 28 - Mtn. Operations employee is tested for Covid
  • Saturday evening, August 29 - Mtn. Operations employee is notified of positive Covid test result
  • Saturday evening, August 29 - Internal contact tracing begins and close-contacts are instructed to stay at home and quarantine
  • Sunday morning, August 30 - Internal contact tracing and notifications continue, Timberline notifies Clackamas Co. Health Department
  • Sunday afternoon, August 30 - Eleven Mtn. Operations employees identified as potentially exposed and instructed to stay at home and contact primary care provider.

UPDATE: FRIDAY, AUGUST 28

  • Wednesday, August 26 - Timberline Day Lodge Employee worked a shift with no symptoms
  • Wednesday evening, August 26 - Employee started experiencing Covid symptoms
  • Thursday, August 27 - Employee does not come to work
  • Friday morning, August 28 - Employee tests positive for Covid and alerts Timberline management
  • Friday afternoon, August 28 - Internal contact tracing completed, Timberline notifies Clackamas County Healthe Department of positive test
  • Friday afternoon, August 28 - Four Timberline employees identified as potentially exposed and have been sent home, directed to contact primary care provider for Covid testing

UPDATE: MONDAY, AUGUST 17

  • Tuesday, August 11 - Timberline Administrative Employee worked a shift with no symptoms (after their weekend of two days off)
  • Wednesday morning, August 12 - Employee’s spouse began experiencing Covid symptoms. Employee notified their manager and did not come to work Wednesday - Friday
  • Thursday, August 13 - Employee’s spouse was tested for Covid
  • Friday, August 14 - Employee’s spouse receives positive Covid test, spouse’s employer notified the Clackamas County Health Department of the positive Covid test
  • Friday, August 14 - Employee began experiencing symptoms and begins 10-day quarantine, consistent with CDC guidance
  • Sunday, August 16 - Employee tests positive for Covid
  • Monday morning, August 17 - Employee notified Timberline of positive test. Based on this timeline of events and per state and federal guidelines, it is determined that no other Timberline employees were at risk for workplace exposure
  • Monday morning, August 17 - Employee received call from Clackamas County Contact Tracer, who confirmed that there was no risk for workplace exposure at Timberline
  • Monday afternoon, August 17 - Timberline notified all staff of the positive Covid test. All operations are running as scheduled

UPDATE: THURSDAY, AUGUST 13

  • Thursday, August 13 - All employees who were directed to complete a Covid test due to the exposure listed below tested negative

UPDATE: FRIDAY, AUGUST 7

  • Sunday, August 2 - Timberline Outdoor Operations employee worked a shift with no symptoms
  • Sunday evening, August 2 - Employee began experiencing Covid symptoms
  • Monday, August 3 - Employee contacted their manager, who then contacted Timberline Human Resources; employee was told not to come to work and contact primary care provider
  • Monday, August 3 - Employee had medical consult and was Covid tested
  • Tuesday ,August 4 - Employee received a positive Covid test result and was put in 10 day quarantine, consistent with CDC guidance
  • Tuesday, August 4 - Timberline notified the Clackamas County Health Department of the positive Covid test
  • Tuesday, August 4 (evening) - Timberline and Clackamas County Health Department collaboratively completed Workplace Notification protocol
  • Wednesday, August 5 - By 10am all employees identified to have had contact with the Covid positive employee were notified and/or sent home to enter a 14 day quarantine
  • Wednesday, August 5 - By 10am sanitization of affected areas and infrastructure complete (in addition to standard sanitization protocols)
  • Wednesday, August 5 - Timberline notified all staff of the positive Covid test
  • As of Thursday, August 6 - Nine Timberline staff members have been identified as having contact with the Covid positive employee and are in 10 day quarantine
  • Friday, August 7 - All operations are running as scheduled
TIMBERLINE LODGE OPEN
PLEASE BE MINDFUL AS YOU VISIT

Timberline would like to welcome our guests back and say thank you to loyal pass holders, skiers, and riders with a genuine intention to deliberately and responsibly offer much needed relief through outdoor recreation. Timberline was born from the Great Depression as a response and need to heal: creating jobs, mending communities and bringing back a sense of purpose to a fractured society. It is with this ethos of creation, healing and purpose that we have re-opened with limited and modified ski area and hotel operations.

Guidelines for All Visitors:

  • Do not visit if you do not intend to follow these guidelines
  • Only visit with members of your household
  • Complete a Covid questionnaire provided online for skiers or at front desk for hotel guests
  • Wear a cloth face masks at all times indoors and when unable to maintain physical distancing outdoors
  • Comply with monitoring and enforcement of Covid prevention protocols throughout the resort, including current physical distancing requirement of 6’
  • Continue to practice exceptional hygiene
  • Wash hands frequently with soap and water
  • Use hand sanitizer when you cannot wash your hands
  • Report any confirmed COVID-19 exposure
  • Immediately notify Timberline Management if you begin to experience flu-like symptoms or test positive for COVID-19 after leaving our facility
  • Voice concerns, ask questions, and seek clarification when necessary
  • Any Guest who does not strictly adhere to the guidelines will be subject to disciplinary action, up to and including suspension of their day ticket, Season Pass, or issuance of a Notice of Exclusion / Trespass.

Bike Park Guests:

As we continue to work through the pandemic, unprecedented wind and fire conditions and a National Forest closure, additional challenges are presented almost daily. Due to massive damage, tree fall and an unknown moratorium on equipment operation in our permit area, the Timberline Bike Park is officially closed for the 2020 season. We would like to thank our loyal customers for a great 2nd year in the Bike Park. Everyone is looking forward to brighter days ahead. Stay safe, stay well.

Wy’East Day Lodge Limited Operations

OUTLET

STATUS

MORE INFO

Restrooms

Open

With metered access

Y’Bar

Open

Closed until winter

Wy’East Café

Open

Takeout and limited seating

Wy’East Retail Store

Open

With metered access

Rental Shop

Open

With metered access

Repair Shop

Open

With metered access

General Day Lodge Inside Seating

Open

Limited seating


Hotel Visitors:

The historic Timberline Lodge is now open for daily visitors as well as hotel guests Room availability is limited. Please call (503) 272-3410 to make reservations or BOOK ONLINE . Upon arrival, guests will be asked to complete a Covid questionnaire. Cloth face masks are required. When you get to Timberline, there will be a mandatory Guest Services Station.

Hotel capacity has been determined by our ability to effectively manage Covid protocols and response. Guests can expect enhanced cleaning standards throughout the hotel, including guest rooms, meeting spaces, common areas, and back-of-house spaces. Cleaning products are in accordance with CDC guidelines. Guests will need to restrict gatherings in open areas such as the Head House and back patio. All current social distancing practices are in place with the goal of reducing person-to-person contact.

Daily visitors are now welcome to visit the lodge for dining, shopping, and exploring. Several of Timberline’s food and beverage outlets are open for breakfast, lunch, and dinner. Seating is limited. Face masks are required. Hours are subject to change at any time. The Gallery retail store is open with metered access.

Hotel Operations

OUTLET

STATUS

MORE INFO

Rooms Available

Open

Reservations required. Lodge is open to overnight guests and daily visitors

Cascade Dining Room

Open

Breakfast, lunch, and dinner. Limited seating.

Ram’s Head Bar

Open

Drinks only. Limited seating.

Blue Ox Bar

Closed

Gallery Gift Shop

Open

With metered access

Pool

Opem

Hot Tub

Open

Sauna

Closed

Back Patio

Open

Restrict gatherings


Timberline is a responsible part of the community and doing the right thing is at our foundation. Please count on us to do that. We are counting on you to do your part. Thank you for your cooperation and we look forward to seeing you.

TIMBERLINE LODGE
FREQUENTLY ASKED QUESTIONS

As the impact of COVID-19 accelerates, we understand there are many questions and concerns from our customers and employees. With that in mind, we have provided a list of FREQUENTLY ASKED QUESTIONS to address the most common concerns. All of Timberline's regular updates are also listed below.

FAQ - UPDATED 9/22/2020

Is the hotel open? The hotel at Timberline is open with a limited number of rooms available BOOK NOW. Daily visitors are also welcome to visit the lodge as of May 30th to dine, shop, or explore.

Can I get a refund on my season pass and/or lift tickets? As this year’s operations were unexpectedly cut short, Timberline is offering a Season Pass Credit to help everyone begin planning for and dreaming about hitting the slopes again. Pass credits may be used Oct. 5 - 18, 2020. LEARN MORE

Is the ski area open for summer skiing and snowboarding? NO. The summer ski and snowboarding season ended on August 30.

Is the bike park open? NO. As we continue to work through the pandemic, unprecedented wind and fire conditions and a National Forest closure, additional challenges are presented almost daily. Due to massive damage, tree fall and an unknown moratorium on equipment operation in our permit area, the Timberline Bike Park is officially closed for the 2020 season. We would like to thank our loyal customers for a great 2nd year in the Bike Park. Everyone is looking forward to brighter days ahead. Stay safe, stay well.

Are any of Timberline’s restaurants open? Several of Timberline’s restaurants have re-opened with limited seating. LEARN MORE

Is the Mt. Hood Brewing Co. brewpub in Government Camp open? YES. The brewpub is open with limited seating and for takeout. Please call 503-272-3172 to place orders. VIEW MENU

Is Mt. Hood Brewing Co. Tilikum Station in Portland open? YES. MHBC Tilikum Station is open with limited seating and for takeout and delivery with online ordering, offering their full menu plus cans and bottles of beer. VIEW MENU

Can I book a conference, wedding, or event? Please contact our Sales Department for inquiries and opportunities Email or call 503-272-3251

Is the Magic Mile Sky Ride running? NO, the Magic Mile Sky Ride has closed for the season.

Is the Mt. Hood Express still running to Timberline? YES. LEARN MORE

Is Summit Ski Area open? NO, Summit is closed for the season.

What measures are you taking to prevent the spread of Covid -19? As this situation continues to evolve we will closely monitor guidance from the CDC as well as our state and local health officials. We will continue to implement and update health protocols and rely on their recommendations to inform ongoing decisions.

Close Modal Icon
We want to hear from you
Contact Us

Timberline Lodge hotel rooms may be booked for one night. The Lodge at Government Camp Condos require a minimum of two nights.

(12 & under)
Or contact us at: 1-800-547-1406
Book a room