COVID OPERATIONS UPDATES

UPDATE: FRIDAY, FEBRUARY 26TH

Clackamas County COVID-19 risk levels have improved, allowing restaurants and bars to open with limited capacity. What this means at Timberline is that visitors can enjoy indoor dining with limited seating in the Wy’East Cafe and Y’Bar, as well as at Mt. Hood Brewing Co. in Government Camp and Portland.

The hotel continues to be open for overnight guests only. Reservations are required for hotel guests to dine in the Cascade Dining Room and room service continues to be available. Drink service is available in the Ram’s Head for hotel guests as well. The Blue Ox Bar remains closed.

As long as our county is able to maintain lower risk levels, we can stay open. Masks are still required at all times indoors except while actively eating or drinking. We ask that guests please be respectful and mindful of county guidelines, Timberline employees, and other guests. Violations will result in refusal of services. Thank you!

Timberline is a responsible part of the community and doing the right thing is at our foundation. Please count on us to do that. We are counting on you to do your part. Thank you for your cooperation and look forward to seeing you. We thank everyone in advance for being mindful and following our Health and Responsibility guidelines.

Guidelines for All Visitors:

• Do not visit if you do not intend to follow these guidelines.
• Only visit with members of your household.
• Wear a cloth face mask at all times indoors and outdoors in lift lines, the ticket window line, and when unable to maintain physical distancing.
• Comply with monitoring and enforcement of Covid prevention protocols throughout the resort, including current physical distancing requirement of 6’.
• Continue to practice exceptional hygiene.
• Wash hands frequently with soap and water.
• Use hand sanitizer when you cannot wash your hands.
• Report any confirmed COVID-19 exposure or testing positive for COVID-19 after leaving our facility.
• Voice concerns, ask questions, and seek clarification when necessary.
• Any Guest who does not strictly adhere to the guidelines will be subject to disciplinary action, up to and including suspension of their day ticket, Season Pass, or issuance of a Notice of Exclusion / Trespass.

Timberline Ski Area

• Open for skiing and snowboarding with reduced capacity, conditions permitting.
• Capacity is managed based on how many cars our parking lot is able safely accommodate, first-come-first-served. On weekends, when the parking lot is full and at a safe operating capacity, Timberline Road will close. Cars will be allowed up when parking becomes available. Anticipate capacity to free up in the afternoons when people often leave after a morning of skiing.
• Upon arrival, please remain in your vehicles and do not line up at the ticket window until 8:00am, when the Wy’East Day Lodge opens.
• Sledding, tubing, tobogganing, and sliding are not permitted in the Timberline permit area.

Hotel Operations

• The hotel is open for overnight guests only. BOOK NOW
• There are no restrictions on the amount of hotel room reservations but certain rooms will be governed by the 6 person/family unit mandate.
• The lodge public spaces are available for hotel guests to use. Masks are required at all times and social distancing protocols must be followed.
• The pool is open to no more than 12 guests at a time. The hot tub is open to one party at a time for a period of 15 minutes. Please maintain social distancing in the pool area at all times and wear a mask when unable to do so. The fitness room is open to one party at a time. The sauna remains closed.
• Retail stores are open with limited capacity.

TIMBERLINE RESTAURANT HOURS AND MENUS

Cascade Dining Room (CDR)

• The CDR is currently open for hotel guests only.
• Reservations are required for breakfast, dinner, and room delivery.
• The CDR is closed for lunch.

Ram’s Head Bar

• The Ram’s Head Bar is open for food and beverage service to hotel guests only with limited indoor seating.

Wy’East Cafe (WEC) and Y’Bar

• The WEC and Y’Bar are currently open to all guests with limited seating and for takeout.
• The WEC opens at 8:00am for coffee, pastries and grab-n-go breakfast burritos, and breakfast sandwiches until 10:30am. Lunch service begins at 10:30am available until 4pm.
• The Y’Bar is open beverage service only 10:30 to 4pm.

Summit Ski Area in Government Camp

• Open Fridays - Mondays 9am - 4pm.
• On-hill capacity for tubing and skiing is limited.
• Summit Lodge capacity is limited.
• Food and Beverage is takeout only.
• Masks are required in lines and in the base area at all times.
• Staff will enforce mask and distancing requirements.
• Tickets can be purchased outside at ticket booth on PEAK days and Holidays.

UPDATE: FRIDAY, APRIL 16

Two additional Mt Hood Brewing Company employees have tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

Employee A’s last shift was Friday, April 2. At this point, there is one other employee who will need to quarantine due to this exposure, due to living in the same household.

Employee B’s last shift was Friday, April 9. At this point, there does not appear to be any other employees who will need to quarantine due to this exposure.

Both employees have been instructed to quarantine for 10 days, as per the guidance of the Oregon Health Authority.

Clackamas County returned to the high risk category as of Friday, April 9 and is still in the high risk category due to the surge in cases in the county.

UPDATE: SATURDAY, APRIL 10

A Hotel Operations employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Friday, April 9. They did not start exhibiting symptoms until after work on the evening of April 9. We have a good understanding of possible exposure locations and other individuals who were potentially exposed. At this point, there are two additional employees who need to quarantine based on their close contact to the positive case.

Clackamas County returned to the high risk category as of yesterday, Friday, April 9 due to the surge in cases in the county.

• Friday April 9- Last shift employee worked in Hotel operations
• Friday April 9- Employee received results for test Friday evening after work and notified employer of positive test result for Covid-19. Employee was instructed to remain in quarantine for entire time stated by the Oregon Health Authority

UPDATE: FRIDAY, APRIL 9

A Mt Hood Brewing Company employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Thursday, April 1. This employee lives in the same household as the employee who tested positive earlier in the week has been instructed to continue quarantining. Because this employee has been in quarantine since April 2, At this point, there are not any other employees who will need to quarantine due to this exposure.

Clackamas County is returning to the high risk category as of today, Friday, April 9 due to the surge in cases in the county.

• Thursday April 1- Last shift employee worked at the Mt Hood Brewing Company
• Friday April 2- Employee started quarantining due to potential exposure of a household member
• Friday April 9- Employee received results for test and notified employer of positive test result for Covid-19. Employee was instructed to remain in quarantine for entire time stated by the Oregon Health Authority

UPDATE: WEDNESDAY, APRIL 7

A Mt Hood Brewing Company employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Sunday, March 28. The employee who has tested positive with Covid-19 had been instructed to self-isolate as soon as they started to feel symptoms. One other employee who lives in the same household as the employee who tested positive has been instructed to quarantine as well, that employee has not worked since Thursday, April 1. At this point, there are not any other employees who will need to quarantine due to this exposure.

Clackamas County is returning to the high risk category as of Friday, April 9 due to the surge in cases in the county.

• Sunday March 28- Last shift employee worked at the Mt Hood Brewing Company
• Thursday April 1- Employee started feeling symptoms of Covid-19
• Tuesday Evening April 6- Employee received results for test and notified employer of positive test result for Covid-19. Employee was instructed to remain in quarantine for entire time stated by the Oregon Health Authority

UPDATE: FRIDAY, APRIL 2

An RLK and Company employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted and we are currently awaiting a response.

The employee’s last shift was Tuesday March 30. The employee has been instructed to self-isolate. The employee was working in an area where they had minimal exposure to other RLK and Company employees. At this point, based on the CDC’s exposure guidance, there is one other employee who will need to quarantine due to their exposure to the positive case. The work space of the individual has been sanitized.

• Tuesday March 30- Employee started to feel mild symptoms Tuesday afternoon
• Wednesday March 31- Employee did not feel well, stayed home from work, initially thought to be allergies
• Thursday April 1- Employee got tested for Covid-19 and received a positive test result
• Friday April 2- Employee notified management of positive result. Employee was instructed to follow guidance of medical provider and to quarantine for 10 days

UPDATE: THURSDAY, APRIL 1

A Mt Hood Brewing Company customer has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted and we are currently awaiting a response.

The customer was dining at the Mt Hood Brewing Company on Tuesday March 30 in the early evening. The customer was dining with a Mt Hood Brewing Company employee. The employee’s last shift was Friday, March 26. The employee who was in prolonged contact with the customer that tested positive with Covid-19 has been instructed to self-isolate and they are scheduled to get a Covid-19 test. At this point, based on the CDC’s exposure guidance, there are not any other employees who will need to self- isolate due to this exposure; this is attributed to the CDC’s definition of exposure as well as the staff at the Mt Hood Brewing Company staying diligent about physical distancing, wearing a mask at all times while at work, and washing and sanitizing their hands frequently.

• Tuesday March 30- A MHBC customer tested positive for Covid-19 after dining in the brew pub earlier in the evening.
• Wednesday March 31- Employee who dined with customer who tested positive notified RLK and Company of positive case.
• Wednesday March 31- Mt Hood Brew Company was closed for the day for a full sanitizing of the restaurant.
• Thursday April 1- Exposed employee has tested negative for Covid-19.

UPDATE: THURSDAY, DECEMBER 24

A Timberline Lodge Mountain Operations employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted and we are currently awaiting a response.

The employee’s last shift was Friday, December 18. They did not experience symptoms until Sunday December 20th. We have a good understanding of possible exposure locations and other individuals who were potentially exposed. A guest who was in prolonged contact with the staff member that tested positive with Covid-19 has been instructed to self-isolate and to consult a doctor about their potential exposure. At this point, based on the CDC’s exposure guidance, there are not any other employees who will need to self- isolate; this is attributed to the CDC’s definition of exposure as well as the employee staying diligent about physical distancing, wearing a mask at all times on Timberline property, and washing and sanitizing their hands frequently.

• Wednesday December 23- Guest potentially exposed to positive case notified and told to quarantine and contact a doctor if they experience any Covid-19 symptoms.
• Sunday December 20- Employee started experiencing Covid-19 symptoms
• Tuesday December 22- Employee took a Covid-19 test.
• Wednesday December 23- Employee received the Covid-19 test results, which came back as positive. Employee was instructed by doctor to quarantine for 10 days. Employee notified manager and HR of positive Covid-19 test Wednesday afternoon.
• As of Thursday December 24, the guest exposed to the positive case has not exhibited any symptoms.

UPDATE: SATURDAY, NOVEMBER 28

On Friday, November 27, a Timberline Lodge Administrative employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Wednesday, November 25. They did not experience symptoms until later in the day. We have a good understanding of possible location exposure and other employees who were potentially exposed. Employees who were in prolonged contact with the staff member that tested positive with Covid-19 have been instructed to self-isolate and to consult a doctor about their potential exposure.

Sanitation of the suspected Covid areas has been executed.

• Wednesday November 25- Employee received a phone call from a family member who tested positive for Covid-19 at 2pm that day. Family member contacted the employee within minutes of receiving the results. The employee left work immediately to go home and quarantine. Workspace of employee was isolated and sanitized.
• Friday November 27- Employee received a Covid-19 test, which came back positive. Employee was instructed by doctor to quarantine for 10 days.
• Friday November 27- Employee notified manager and HR of positive Covid test late Friday afternoon.
• Friday November 27-Saturday November 28- Employees potentially exposed to positive case notified and told to quarantine and contact a doctor if they experience any Covid-19 symptoms.
• As of Saturday November 28, none of the employees exposed to the positive case has tested positive or exhibited any symptoms.

UPDATE: WEDNESDAY, NOVEMBER 11

On Tuesday, November 10th, a Timberline Lodge Food and Beverage employee tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Friday, November 6. They did not experience symptoms until the following day. We have a good understanding of possible location of exposure and other employees who were potentially exposed. Employees who were in prolonged contact with the staff member that tested positive with Covid-19 have been instructed to self-isolate and to consult a doctor about their potential exposure.

• Friday, November 6 - Timberline Food & Beverage employee worked a shift with no symptoms.
• Saturday November 7 - Employee called in sick to work with flu-like symptoms.
• Tuesday November 10 - Employee had a virtual appointment with a doctor. After the consultation with the doctor, employee received a Covid-19 test, which came back positive. Employee was instructed by doctor to quarantine for 10 days.
• Tuesday November 10 - Employee notified manager of positive Covid test and manager notified HR.
• Tuesday November 10 - Sanitation of the suspected areas was executed.
• Wednesday November 11 - Employees potentially exposed to positive case notified and told to self-isolate and contact a doctor if they experience any Covid-19 symptoms.
• As of Wednesday November 11, none of the employees exposed to the positive case has tested positive or exhibited any symptoms.

Everyone has been doing a great job wearing masks, and want to continue wearing masks properly, practicing social distancing and keeping up with sanitation protocols. As we see our first significant snowfall for the season and ramp up to open for the winter, it is important to remain diligent in our infection prevention procedures. Research has shown that wearing a mask in close working environments helps reduce the risk of exposure by 70%, so keep wearing those face masks and keep up the good work. LEARN MORE

UPDATE: SUNDAY, AUGUST 30

• Friday morning, August 28 - Timberline Mountain Operations employee is identified as a close-contact (housemate) of Day Lodge employee who tested positive for Covid on same day. Mtn. Operations employee is instructed to stay home and quarantine.
• Friday afternoon, August 28 - Mtn. Operations employee is tested for Covid
• Saturday evening, August 29 - Mtn. Operations employee is notified of positive Covid test result
• Saturday evening, August 29 - Internal contact tracing begins and close-contacts are instructed to stay at home and quarantine
• Sunday morning, August 30 - Internal contact tracing and notifications continue, Timberline notifies Clackamas Co. Health Department
• Sunday afternoon, August 30 - Eleven Mtn. Operations employees identified as potentially exposed and instructed to stay at home and contact primary care provider.

UPDATE: FRIDAY, AUGUST 28

• Wednesday, August 26 - Timberline Day Lodge Employee worked a shift with no symptoms
• Wednesday evening, August 26 - Employee started experiencing Covid symptoms
• Thursday, August 27 - Employee does not come to work
• Friday morning, August 28 - Employee tests positive for Covid and alerts Timberline management
• Friday afternoon, August 28 - Internal contact tracing completed, Timberline notifies Clackamas County Healthe Department of positive test
• Friday afternoon, August 28 - Four Timberline employees identified as potentially exposed and have been sent home, directed to contact primary care provider for Covid testing

UPDATE: MONDAY, AUGUST 17

• Tuesday, August 11 - Timberline Administrative Employee worked a shift with no symptoms (after their weekend of two days off)
• Wednesday morning, August 12 - Employee’s spouse began experiencing Covid symptoms. Employee notified their manager and did not come to work Wednesday - Friday
• Thursday, August 13 - Employee’s spouse was tested for Covid
• Friday, August 14 - Employee’s spouse receives positive Covid test, spouse’s employer notified the Clackamas County Health Department of the positive Covid test
• Friday, August 14 - Employee began experiencing symptoms and begins 10-day quarantine, consistent with CDC guidance
• Sunday, August 16 - Employee tests positive for Covid
• Monday morning, August 17 - Employee notified Timberline of positive test. Based on this timeline of events and per state and federal guidelines, it is determined that no other Timberline employees were at risk for workplace exposure
• Monday morning, August 17 - Employee received call from Clackamas County Contact Tracer, who confirmed that there was no risk for workplace exposure at Timberline
• Monday afternoon, August 17 - Timberline notified all staff of the positive Covid test. All operations are running as scheduled

UPDATE: THURSDAY, AUGUST 13

• Thursday, August 13 - All employees who were directed to complete a Covid test due to the exposure listed below tested negative

UPDATE: FRIDAY, AUGUST 7

• Sunday, August 2 - Timberline Outdoor Operations employee worked a shift with no symptoms
• Sunday evening, August 2 - Employee began experiencing Covid symptoms
• Monday, August 3 - Employee contacted their manager, who then contacted Timberline Human Resources; employee was told not to come to work and contact primary care provider
• Monday, August 3 - Employee had medical consult and was Covid tested
• Tuesday ,August 4 - Employee received a positive Covid test result and was put in 10 day quarantine, consistent with CDC guidance
• Tuesday, August 4 - Timberline notified the Clackamas County Health Department of the positive Covid test
• Tuesday, August 4 (evening) - Timberline and Clackamas County Health Department collaboratively completed Workplace Notification protocol
• Wednesday, August 5 - By 10am all employees identified to have had contact with the Covid positive employee were notified and/or sent home to enter a 14 day quarantine
• Wednesday, August 5 - By 10am sanitization of affected areas and infrastructure complete (in addition to standard sanitization protocols)
• Wednesday, August 5 - Timberline notified all staff of the positive Covid test
• As of Thursday, August 6 - Nine Timberline staff members have been identified as having contact with the Covid positive employee and are in 10 day quarantine
• Friday, August 7 - All operations are running as scheduled