TIMBERLINE HEALTH & RESPONSIBILITY
TIMBERLINE HEALTH & RESPONSIBILITY

ANNOUNCEMENTS AND FAQ

HEALTH AND RESPONSIBILITY UPDATES

Access to the historic lodge is reserved for overnight guests only through Dec. 17th. We normally encourage visitors to come wander through the lodge but during this time we ask those folks to please postpone visiting through at least December 2nd. Sledding is not permitted at Timberline. We ask sledders to visit Snow Bunny, approximately 1 mile east of Government Camp. Stay safe and healthy and we appreciate everyone working with us and adhering to local guidelines during these times.

Statewide Covid-Prevention Order

UPDATE: THURSDAY, DECEMBER 3, 2020

In an effort to reduce the spread of Covid and responsibly promote public health and safety, Gov. Brown announced a statewide order beginning November 18th. This order does NOT include ski areas. It is Timberline’s genuine intention to deliberately and responsibly offer much-needed relief through outdoor recreation. We are open for skiing and snowboarding with reduced capacity, conditions permitting. Capacity will be managed based on how many cars our parking lot is able safely accommodate, first-come-first-served. When the lot is at a safe operating capacity, Timberline Rd. will close. People will be allowed up when spaces become available. Please plan on arriving no earlier than 7:30am when the roads are plowed, but well before 9am to gain access before the road closes. Anticipate capacity to free up in the afternoons when people often leave after a morning of skiing.

Upon arrival, guests should remain with your vehicles until 8:00am. The Wy’East Day Lodge will be locked until 8:00am. Please do not line up at the ticket windows until 8:00am. If you are in the parking lot, you will get whatever you need: lift tickets, rentals, lessons (subject to availability), grab-and-go breakfast and retail.

It is more important than ever to visit Timberline responsibly. We thank everyone in advance for being mindful and following our Health and Responsibility guidelines.

  • Only visit with members of your household.
  • Be prepared to use your vehicle as a base camp.
  • During the “freeze” order, all Timberline restaurants will be takeout only with no food and beverage consumption allowed inside.
  • Wear a cloth face mask at all times indoors and when unable to maintain physical distancing outdoors.
  • Comply with monitoring and enforcement of Covid prevention protocols throughout the resort, including current physical distancing requirement of 6’.
  • Continue to practice exceptional hygiene.
  • Report any confirmed COVID-19 exposure or testing positive for COVID-19 after leaving our facility.
  • Voice concerns, ask questions, and seek clarification when necessary.

The Timberline Lodge will remain open for hotel guests only. Restaurants will offer take-out orders only. Retail stores will remain open with limited capacity. While we appreciate those who want to visit Timberline and simply tour the lodge, enjoy the historical significance, sit by the fireplaces, and soak in all Mt. Hood has to offer, please postpone your visit. Stay safe this holiday season and support each other.

Hotel operations

  • The hotel is closed to outside guests. The Cascade Dining Room is open for takeout or room service and available only for hotel guests.
  • There will be no restrictions on the amount of hotel room reservations but certain rooms will be governed by the 6 person/family unit mandate.
  • The lodge public spaces will be available for hotel guests to use but no food or beverage is to be consumed in these spaces, masks are required at all time and social distancing protocols must be followed.
  • The pool is open to no more than 12 guests at a time. The hot tub is open to one party at a time for a period of 15 minutes. Please maintain social distancing in the pool area at all times and wear a mask when unable to do so. The fitness room is open to one party at a time. The sauna remains closed.

Cascade Dining Room (CDR)

  • CDR is takeout only. Guests will be able to come pick up their food in a to-go box or if they’d like us to deliver food and beverage to their rooms, we will be able to do so and that food would be on plates with proper service ware. All beverage options will be available.
  • All food and beverage must be consumed in rooms only.
  • Reservations for food and beverage purchases are highly recommended.

Ram’s Head Bar

  • All service in the Ram’s Head is closed but the space is available for the public to use.
  • Consumption of any food and beverage products in the Rams public space is prohibited.
  • Masks are required at all times and social distancing protocols must be followed.

Wy’East Cafe (WEC)

  • The WEC is open to all guests for limited take-out/grab-n-go to be consumed outside of the Day Lodge. Masks are required at all times and social distancing protocols must be followed.
  • The WEC opens at 8:00am for coffee, pastries and grab-n-go breakfast burritos, and breakfast sandwiches until 10:30am. Lunch service will begin at 10:30am available until 4pm.

Phlox Point Cabin and Timber Truck

  • Phlox Point Cabin is open mid-mountain for ski-in-ski-out tacos and beverages to enjoy outside.
  • The Timber Truck will open soon outside the Day Lodge, offering lunch and beverages for takeout.
PLEASE BE MINDFUL AS YOU VISIT

Timberline would like to welcome our guests back and say thank you to loyal pass holders, skiers, and riders with a genuine intention to deliberately and responsibly offer much needed relief through outdoor recreation. Timberline was born from the Great Depression as a response and need to heal: creating jobs, mending communities and bringing back a sense of purpose to a fractured society. It is with this ethos of creation, healing and purpose that we are open with limited and modified ski area and hotel operations.

Guidelines for All Visitors:

  • Do not visit if you do not intend to follow these guidelines
  • Only visit with members of your household
  • Complete a Covid questionnaire provided online for skiers or at front desk for hotel guests
  • Wear a cloth face masks at all times indoors and when unable to maintain physical distancing outdoors
  • Comply with monitoring and enforcement of Covid prevention protocols throughout the resort, including current physical distancing requirement of 6’
  • Continue to practice exceptional hygiene
  • Wash hands frequently with soap and water
  • Use hand sanitizer when you cannot wash your hands
  • Report any confirmed COVID-19 exposure
  • Immediately notify Timberline Management if you begin to experience flu-like symptoms or test positive for COVID-19 after leaving our facility
  • Voice concerns, ask questions, and seek clarification when necessary
  • Any Guest who does not strictly adhere to the guidelines will be subject to disciplinary action, up to and including suspension of their day ticket, Season Pass, or issuance of a Notice of Exclusion / Trespass.

Timberline is a responsible part of the community and doing the right thing is at our foundation. Please count on us to do that. We are counting on you to do your part. Thank you for your cooperation and we look forward to seeing you.

REGULAR UPDATES

As we responsibly work though these challenging times, mountain operations, including but not limited to ski area, bike park, hotel, F&B and retail may be limited or modified at any time in response to changing circumstances. We will do our best to accurately report changes and updates as quickly as possible. We would like to sincerely thank our customers and employees for promoting and practicing safe social distancing while making healthy choices. The open spaces and fresh air on Mt. Hood are a responsible choice for outdoor recreation and experiences. Thank you.

UPDATE: SATURDAY, NOVEMBER 28

On Friday, November 27, a Timberline Lodge Administrative employee has tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Wednesday, November 25. They did not experience symptoms until later in the day. We have a good understanding of possible location exposure and other employees who were potentially exposed. Employees who were in prolonged contact with the staff member that tested positive with Covid-19 have been instructed to self-isolate and to consult a doctor about their potential exposure.

Sanitation of the suspected Covid areas has been executed.

-Wednesday November 25- Employee received a phone call from a family member who tested positive for Covid-19 at 2pm that day. Family member contacted the employee within minutes of receiving the results. The employee left work immediately to go home and quarantine. Workspace of employee was isolated and sanitized.

-Friday November 27- Employee received a Covid-19 test, which came back positive. Employee was instructed by doctor to quarantine for 10 days.
-Friday November 27- Employee notified manager and HR of positive Covid test late Friday afternoon.
-Friday November 27-Saturday November 28- Employees potentially exposed to positive case notified and told to quarantine and contact a doctor if they experience any Covid-19 symptoms.
-As of Saturday November 28, none of the employees exposed to the positive case has tested positive or exhibited any symptoms.

UPDATE: WEDNESDAY, NOVEMBER 11

On Tuesday, November 10th, a Timberline Lodge Food and Beverage employee tested positive for Covid-19. The Clackamas County Public Health Department and the Oregon Health Authority have been contacted.

The employee’s last shift was Friday, November 6. They did not experience symptoms until the following day. We have a good understanding of possible location of exposure and other employees who were potentially exposed. Employees who were in prolonged contact with the staff member that tested positive with Covid-19 have been instructed to self-isolate and to consult a doctor about their potential exposure.

  • Friday, November 6 - Timberline Food & Beverage employee worked a shift with no symptoms.
  • Saturday November 7 - Employee called in sick to work with flu-like symptoms.
  • Tuesday November 10 - Employee had a virtual appointment with a doctor. After the consultation with the doctor, employee received a Covid-19 test, which came back positive. Employee was instructed by doctor to quarantine for 10 days.
  • Tuesday November 10 - Employee notified manager of positive Covid test and manager notified HR.
  • Tuesday November 10 - Sanitation of the suspected areas was executed.
  • Wednesday November 11 - Employees potentially exposed to positive case notified and told to self-isolate and contact a doctor if they experience any Covid-19 symptoms.
  • As of Wednesday November 11, none of the employees exposed to the positive case has tested positive or exhibited any symptoms.

Everyone has been doing a great job wearing masks, and want to continue wearing masks properly, practicing social distancing and keeping up with sanitation protocols. As we see our first significant snowfall for the season and ramp up to open for the winter, it is important to remain diligent in our infection prevention procedures. Research has shown that wearing a mask in close working environments helps reduce the risk of exposure by 70%, so keep wearing those face masks and keep up the good work. LEARN MORE

UPDATE: SUNDAY, AUGUST 30

  • Friday morning, August 28 - Timberline Mountain Operations employee is identified as a close-contact (housemate) of Day Lodge employee who tested positive for Covid on same day. Mtn. Operations employee is instructed to stay home and quarantine.
  • Friday afternoon, August 28 - Mtn. Operations employee is tested for Covid
  • Saturday evening, August 29 - Mtn. Operations employee is notified of positive Covid test result
  • Saturday evening, August 29 - Internal contact tracing begins and close-contacts are instructed to stay at home and quarantine
  • Sunday morning, August 30 - Internal contact tracing and notifications continue, Timberline notifies Clackamas Co. Health Department
  • Sunday afternoon, August 30 - Eleven Mtn. Operations employees identified as potentially exposed and instructed to stay at home and contact primary care provider.

UPDATE: FRIDAY, AUGUST 28

  • Wednesday, August 26 - Timberline Day Lodge Employee worked a shift with no symptoms
  • Wednesday evening, August 26 - Employee started experiencing Covid symptoms
  • Thursday, August 27 - Employee does not come to work
  • Friday morning, August 28 - Employee tests positive for Covid and alerts Timberline management
  • Friday afternoon, August 28 - Internal contact tracing completed, Timberline notifies Clackamas County Healthe Department of positive test
  • Friday afternoon, August 28 - Four Timberline employees identified as potentially exposed and have been sent home, directed to contact primary care provider for Covid testing

UPDATE: MONDAY, AUGUST 17

  • Tuesday, August 11 - Timberline Administrative Employee worked a shift with no symptoms (after their weekend of two days off)
  • Wednesday morning, August 12 - Employee’s spouse began experiencing Covid symptoms. Employee notified their manager and did not come to work Wednesday - Friday
  • Thursday, August 13 - Employee’s spouse was tested for Covid
  • Friday, August 14 - Employee’s spouse receives positive Covid test, spouse’s employer notified the Clackamas County Health Department of the positive Covid test
  • Friday, August 14 - Employee began experiencing symptoms and begins 10-day quarantine, consistent with CDC guidance
  • Sunday, August 16 - Employee tests positive for Covid
  • Monday morning, August 17 - Employee notified Timberline of positive test. Based on this timeline of events and per state and federal guidelines, it is determined that no other Timberline employees were at risk for workplace exposure
  • Monday morning, August 17 - Employee received call from Clackamas County Contact Tracer, who confirmed that there was no risk for workplace exposure at Timberline
  • Monday afternoon, August 17 - Timberline notified all staff of the positive Covid test. All operations are running as scheduled

UPDATE: THURSDAY, AUGUST 13

  • Thursday, August 13 - All employees who were directed to complete a Covid test due to the exposure listed below tested negative

UPDATE: FRIDAY, AUGUST 7

  • Sunday, August 2 - Timberline Outdoor Operations employee worked a shift with no symptoms
  • Sunday evening, August 2 - Employee began experiencing Covid symptoms
  • Monday, August 3 - Employee contacted their manager, who then contacted Timberline Human Resources; employee was told not to come to work and contact primary care provider
  • Monday, August 3 - Employee had medical consult and was Covid tested
  • Tuesday ,August 4 - Employee received a positive Covid test result and was put in 10 day quarantine, consistent with CDC guidance
  • Tuesday, August 4 - Timberline notified the Clackamas County Health Department of the positive Covid test
  • Tuesday, August 4 (evening) - Timberline and Clackamas County Health Department collaboratively completed Workplace Notification protocol
  • Wednesday, August 5 - By 10am all employees identified to have had contact with the Covid positive employee were notified and/or sent home to enter a 14 day quarantine
  • Wednesday, August 5 - By 10am sanitization of affected areas and infrastructure complete (in addition to standard sanitization protocols)
  • Wednesday, August 5 - Timberline notified all staff of the positive Covid test
  • As of Thursday, August 6 - Nine Timberline staff members have been identified as having contact with the Covid positive employee and are in 10 day quarantine
  • Friday, August 7 - All operations are running as scheduled
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Timberline Lodge hotel rooms may be booked for one night. The Lodge at Government Camp Condos require a minimum of two nights.

(12 & under)
Or contact us at: 1-800-547-1406
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